Responsible for solving queries in regard to services or products provided by company and collect desired information from clients and maintain healthy relationships

• Answering phones and explaining the product and services offered by the company.
•  Contacting existing customers as well as prospective customers using scripts.
•  Obtaining customer information and other relevant data.
•  Asking questions to the customer and understanding their specifications.
•  Resolving queries and issues related to the products and services.
•  Maintaining the database of the customers on a regular basis.
•  Suggesting solutions based on customer’s needs and requirements.
•  Complete daily call targets in a timely manner.
•  Maintain customer data in CRM.
•  Lead conversion.
•  To write down important information provided by the customer and follow up with them
• on a regular basis.
• Job Requirement: –
•  Work in BPO / Call Center environment
•  Rotational shifts & Weekly off
•  Age Bracket – (18-35 Years)
• Minimum Qualifications– Graduation / 12th pass
• Experience- 6month-5 Years
• Technical Skills-Computer Knowledge & Operating skills
• Typing Speed should be good min 20 WPM
• Language Skills- English, Hindi, Marathi
• Location- Pune Chinchwad