Responsiblities

 Answering phones and explaining the product and services offered by the company.
 Contacting existing customers as well as prospective customers using scripts.
 Obtaining customer information and other relevant data.
 Asking questions to the customer and understanding their specifications.
 Resolving queries and issues related to the products and services.
 Maintaining the database of the customers on a regular basis.
 Suggesting solutions based on customer’s needs and requirements.
 Complete daily call targets in a timely manner.
 Maintain customer data in CRM.
 Lead conversion.
 To write down important information provided by the customer and follow up with them
on a regular basis.
Job Requirement: –
 Work in BPO / Call Center environment
 Rotational shifts & Weekly off
 Age Bracket – (18-35 Years)

Technical & Behavioral Skills- Computer Knowledge & Operating skills
 Typing Speed should be good min 20 WPM

 Communication skills.
 Patience

Qualification- Graduation

Experience- 0- 5 years

Language- English, Hindi, Marathi

Location- Pune Chinchwad