Department- Customer Support

Key Responsibilities
* Conduct feedback calls for converted patients to assess service quality and customer satisfaction.
* Make reminder calls for home collection appointments scheduled for the next day and ensure timely patient communication.
* Inform patients when diagnostic reports are ready and share reports with patients who have not received them through the portal.
* Manage Smart Report feedback and maintain accurate records of patient interactions and feedback.
* Perform Root Cause Analysis (RCA) for negative customer feedback, identify issues, and coordinate with relevant teams for resolution.
* Track, monitor, and update Customer Satisfaction (CSAT) scores and provide insights for service improvement.
* Prepare and maintain MIS reports related to patient feedback, appointment reminders, report-sharing activities, RCA findings, and CSAT performance.
* Escalate patient concerns when required and ensure timely closure of customer issues.
* Support initiatives aimed at enhancing patient experience, customer engagement, and overall service quality.

Location- Chinchwad, Pune

Experience- Min 1 year

Male Candidates (General Shift-Day)